Answers to Your Questions
Are Botanique products suitable for all skin types?
Yes. Our products are thoughtfully formulated to work with most skin types, including dry, oily, combination, and normal skin. If you have particularly sensitive skin, we recommend performing a patch test before first use.
Are your products made with natural ingredients?
We combine carefully selected botanical extracts with effective skincare ingredients to create formulas that nourish, protect, and support healthy-looking skin.
Are Botanique products cruelty-free?
Absolutely. We never test our products on animals and are committed to ethical and responsible skincare practices.
How should I store my skincare products?
Store your products in a cool, dry place away from direct sunlight and always close the lids tightly after use to maintain freshness and effectiveness.
How long do your products last after opening?
Most Botanique skincare products are best used within 6–12 months after opening. Please refer to the Period After Opening (PAO) symbol on each product for specific guidance.
Can I use Botanique products every day?
Yes. Our daily skincare essentials are designed for regular use. Follow the instructions on each product for the best results.
Yes. Our daily skincare essentials are designed for regular use. Follow the instructions on each product for the best results.
A simple routine is:
Cleanser → Toner → Serum → Moisturizer → Sunscreen (morning only).
Applying products from the lightest to the richest texture helps maximize their effectiveness.
How long does it take to see results?
Results vary depending on your skin type and the product used. Many customers notice improvements in hydration within days, while concerns like texture or uneven tone may take 4–8 weeks of consistent use.
Are your products free from harsh chemicals?
Our formulas are carefully developed to be gentle on the skin while delivering effective results. We focus on high-quality ingredients that support healthy, balanced skin.
Can I use your products if I have sensitive skin?
Many of our products are suitable for sensitive skin. We always recommend checking the ingredient list and performing a patch test before incorporating a new product into your routine.
We're here to help. Reach out to our support team with your questions, and we'll respond as quickly as possible. If your inquiry is about an order, please include your order number for faster assistance.
Email us at: support@botanique.com
Our team is here to answer your questions about products, orders, or skincare recommendations.
Email us at: support@botanique.com
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